Refund & Returns Policy

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At Lamiré Cosmetics, we understand the importance of accurate, high-quality deliveries—especially when it comes to wholesale skincare. As a trusted distributor of authentic CeraVe and Mustela products, we’ve developed a clear and professional return process to support our partners worldwide.

1. Scope & Eligibility

We accept returns of unopened, unused products in their original packaging within 30 days of confirmed delivery. Returns are primarily accepted for items that are damaged, incorrect, or expired upon arrival. To be eligible, products must be in resalable condition and include all original labeling and seals.

2. How to Initiate a Return

To begin a return, email our support team at: wholesale@lamirecosmetics.com
Please include your order number, business name, and the reason for your return. A dedicated representative will review your case and issue a Return Authorization Number (RAN) with further instructions.

3. Return Shipping & Costs

Unless the return is due to an error or product defect, the buyer is responsible for return shipping costs. We recommend using a tracked shipping service for added security. Lamiré Cosmetics is not liable for lost return parcels without proof of delivery.

4. Restocking & Inspection

All returned items are subject to inspection by our quality control team. If your return is approved, we’ll issue a refund or product exchange based on your preference. Refunds are processed within 7 business days of return approval, though banking timelines may extend this up to 30 days.

5. Non‑Returnable Items

The following items are non-returnable unless damaged or defective:

  • Promotional or clearance bundles
  • Products close to expiry (under 6 months)
  • Items marked “Final Sale”

If unsure about return eligibility, please reach out before shipping any items back.

6. Damaged or Incorrect Shipments

If you receive a damaged or incorrect order, please notify us within 5 business days of delivery. We will arrange a replacement shipment or issue a full refund, including shipping costs, after verification.

7. Exchanges & Store Credit

We are happy to offer exchanges depending on product availability. If an exchange cannot be completed, you may opt for store credit or a full refund.

8. International Returns

For orders shipped outside of Germany or the U.S., return parcels may be subject to customs duties and taxes. These costs are not covered by Lamiré Cosmetics unless the return results from our error.

Need Help?

For all return-related questions, reach out to our team. We’re committed to ensuring a seamless experience from order to delivery—and beyond.

📍 Lamiré Cosmetics
Berlin HQ: Ringbahnstr. 5, 10711 Berlin, Germany
U.S. Warehouse: 340 Freeport Blvd, Sparks, NV 89431, USA
📞 Germany: +49 7231 4247932 | USA: +1 (775) 392-8088
📧 Email: returns@lamirecosmetics.com